Terms & Conditions.

1. Definitions

• RCUK or the Company means Global Health Manager Limited trading as Right Choice Home & Away.
• Patient Information refers to information supplied by RCUK to patients in brochure, letter or electronic form.
• Procedure means the procedure carried out by a surgeon engaged under a contract for services by RCUK.
• Surgeon means a specialist qualified medical practitioner registered with an appropriate body according to the procedure (for example GMC, Royal College of Surgeons, BDA, or the equivalent regulator in the country of treatment).
• Patient means any person who has entered into a contract for a procedure.
• Pre-booking means a booking and payment made prior to consultation with the surgeon, in person or virtually.
• Initial Aftercare Period means the aftercare included within the cost of the procedure, as defined on the personal quotation.
• Cost is the total surgery price as detailed on the quotation provided.
• Consultation is a pre-operative meeting between patient and surgeon at which suitability for the procedure is considered.
• Deposit means any pre-booking, administration fee, itinerary confirmation deposit or other sum paid to RCUK to secure a booking, consultation date, surgery date or theatre slot. All deposits are non-refundable except where expressly stated otherwise in these terms or required by law.
• This agreement is governed by the laws of England and Wales.

2. Obligations and warranties

Treatment is a contract between the patient and the hospital and/or surgeon. RCUK does not hold medical qualifications and is not responsible for the clinical aspects of any medical procedures.

The patient’s contract for facilitation services is with RCUK. RCUK will ensure contracted facilitation services are delivered as set out in the treatment package. The contract comes into existence on acceptance of the treatment package and payment of the pre-booking deposit.

RCUK and its patient coordinators are not medical professionals and do not employ medical professionals to provide medical advice or recommendations.

All information provided by RCUK is for informative and educational guidance only and is not medical advice. The patient must seek a healthcare provider for any medical evaluation.

RCUK coordinates medical trips internationally and may need to collect sensitive information and important documents in order to do so.

All surgeons are independent practitioners and make their own clinical decisions. The patient acknowledges that the clinical contract is with the surgeon and/or hospital. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or under the Consumer Rights Act 2015.

All post-operative medication required (for example antibiotics or painkillers) will be prescribed by the relevant surgeon or doctor.

3. Patient’s obligations

• This contract is conditional upon acceptance of the patient by the surgeon based on information given by the patient. The decision to carry out surgery is at the discretion of the surgeon, the anaesthetist and RCUK.
• Treatment will only be given where satisfactory payment has been received at least 14 days prior to surgery.
• RCUK reserves the right to deny treatment if payment is not received with sufficient notice.
• The patient acknowledges that the patient care coordinator is not a doctor or surgeon. Clinical questions must be raised at consultation with the surgeon or other suitably qualified clinical staff.
• The patient agrees to provide an honest, accurate and complete health history. Withholding medical information may be detrimental to health and safety and may result in cancellation. Where cancellation results from failure to disclose, the deposit and any non-recoverable third-party costs will not be refunded.
• The minimum age for any consultation or surgical procedure is 18, unless accompanied by a parent or guardian.

4. General obligations

RCUK reserves the right to alter admission dates and/or outpatient appointments, although such changes will be avoided wherever possible. Where RCUK changes a date for operational reasons, the patient may reschedule at no additional administration fee, or cancel and receive a refund of sums paid less the non-refundable deposit and any non-recoverable third-party costs already incurred.

By signing these terms and the pre-operative medical notes, the patient confirms they have understood the terms and had an opportunity to seek an explanation. The patient must sign pre-operative consent forms before surgery commences. RCUK’s liability for breach of contract relating to facilitation services is limited to the facilitation fees paid to RCUK, save where liability cannot lawfully be limited.

The patient will be required to sign medical consent form(s) at the hospital prior to surgery.

In the interest of patient safety and welfare, RCUK reserves the right to cancel or postpone the procedure.

5. Rescheduling and cancellations

All deposits paid to RCUK (including pre-booking, administration fee and itinerary confirmation deposits) are non-refundable. The deposit reflects administration, coordination, surgeon and hospital reservation, and itinerary work undertaken from the moment of booking.

If the patient decides to cancel, RCUK must be notified in writing. Cancellation takes effect from the day written confirmation is received.

On cancellation, the deposit is non-refundable in all circumstances except where RCUK cancels the booking and is unable to offer a reasonable alternative date. Beyond the deposit, RCUK will refund any sums paid less non-recoverable third-party costs already incurred and any applicable rescheduling fee.

Rescheduling fees: 14 days or more notice - £750; 13 days or less notice - £1,250. The deposit is carried forward to the rescheduled date but remains non-refundable.

Where the contract is concluded at a distance, the patient has a 14-day cancellation period under the Consumer Contracts Regulations 2013. Where the patient asks RCUK to begin services within that period, RCUK may charge for services already supplied up to the point of cancellation.

If the procedure is abandoned intra-operatively due to unforeseen medical conditions, RCUK will retain sufficient monies to cover costs reasonably incurred, including the non-refundable deposit. Any unspent balance will be refunded.

Pre-booked appointments for cosmetic or bariatric surgery may be cancelled prior to consultation; the deposit is non-refundable but will be credited against an alternative procedure booked within 12 months. This clause does not apply to dentistry, minor surgical procedures or see-and-treat procedures, where the deposit secures the theatre booking and is non-refundable from the point of booking.

6. Complaints and readmission

RCUK’s complaints procedure is available on request from patient care coordinators. The patient should raise concerns with their patient care coordinator in the first instance.

The initial aftercare period covers standard post-surgical review appointments within the term specified on the personal quotation. Appointments outside the aftercare package, and any subsequent investigations or treatment, are quoted and charged separately.

For up to 3 years after the operation, where the patient and surgeon agree that further surgery (as part of the original procedure) is necessary, RCUK will consider contributing to surgical and hospital costs. If the surgeon decides results are within normal limits, further surgery is at full fee.

If the patient fails to attend reviews, follow advice, or where outcomes are affected by lifestyle change, illness or natural ageing, RCUK does not commit to subsidised continuing surgery.

7. Confidentiality

Matters relating to the patient’s treatment are kept confidential, save where RCUK is required to disclose information to relevant medical staff or competent authorities.

The patient consents to disclosure of personal information by RCUK to surgeons, doctors, nurses and other medical staff for the purpose of their treatment.

The policy on access to medical records is available from the patient care coordinator.

Clinical photographs may be taken as part of the patient’s medical record. RCUK will provide copies of the patient’s own clinical photographs on written request, in accordance with UK GDPR.

8. Jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

RCUK may update these terms from time to time. Changes will not apply retrospectively to bookings already confirmed; the terms in force at the time of booking apply to that booking.

9. Payment terms

On agreement of a booking, a deposit covering the administration fee and itinerary confirmation is payable. This deposit is non-refundable in all circumstances except where required by law or as expressly stated in clause 5.

The balance of the treatment cost must be paid in cleared funds at least 14 days before departure (or as otherwise stated on the personal quotation). If full payment is not received in time, RCUK may cancel the booking; the deposit is forfeited and any non-recoverable third-party costs will be deducted before any refund of the remaining balance.

Where treatment costs are paid directly to the clinic or hospital, those payments are governed by the clinic or hospital’s own terms.

All payments are in pounds sterling unless otherwise agreed in writing. The patient bears any bank, card processing or currency conversion fees on refunds.

10. Treatment and aftercare

RCUK is not liable for the clinical work of the surgeon or staff at the clinic or hospital. The patient’s clinical contract is with the hospital or clinic and surgeon.

RCUK does not accept responsibility where the surgeon determines that the patient is not fit to undergo surgery and the patient must return without surgery; the deposit remains non-refundable but RCUK will refund any unspent balance after deduction of tests, consultations and non-recoverable third-party costs.

The clinic or hospital will provide aftercare instructions. If the patient does not follow them, the hospital and surgeon are not responsible for resulting repercussions.

RCUK’s liability is limited to direct loss caused by RCUK’s negligent breach of its facilitation obligations and capped at the facilitation fees paid to RCUK.

RCUK and the treating surgeon and hospital make no guarantees as to the outcome of any procedure.

RCUK asks the patient to remain at the destination at least until any stitches have been removed, to minimise the risk of infection.

Where revision or correction is agreed under clause 6, the surgeon’s fee will not be charged; only hospital charges are payable. The patient bears travel, hotel and subsistence costs.

11. Medical information and questionnaire

The patient agrees that the medical questionnaire will be forwarded to the clinic or hospital by secure means.

RCUK is not liable where the patient has not completed the questionnaire thoroughly and honestly or has not disclosed full medical history.

Information provided to RCUK is treated as confidential and will only be shared with the clinic or hospital and other parties strictly necessary for treatment, in accordance with UK GDPR.

RCUK will not disclose patient information without prior written permission, save where required by law.

12. Travel information, documents and passports

RCUK cannot accept responsibility for missed flights due to late arrival of connecting aircraft or late check-in at the airport.

Patients are responsible for all necessary valid documents, including passports and visas.

RCUK does not accept responsibility for airline delays. Airlines may change aircraft type, flight timings or days of operation without advance notice.

It is the patient’s responsibility to obtain comprehensive travel and medical insurance covering delays, baggage, personal effects, sickness, ill-health, and complications arising from elective surgery abroad. RCUK strongly recommends specialist medical-travel insurance.

13. Force majeure

Save where these terms expressly state otherwise, RCUK is not liable to pay compensation, expenses or losses where circumstances are beyond RCUK’s reasonable control.

Force majeure includes act of God, war, civil unrest, strikes, terrorism, epidemics, pandemics, public health emergencies and government travel restrictions or border closures.

Where a force majeure event prevents performance, RCUK will use reasonable endeavours to reschedule the procedure. The deposit will be credited against the rescheduled booking. Where rescheduling is not reasonably possible within 12 months, RCUK will refund sums paid less non-recoverable third-party costs.

14. Changes to the contract

If RCUK has to cancel or significantly change the booking, RCUK will contact the patient. The patient may either rearrange (paying or receiving the difference) or cancel and receive a refund of sums paid, including the deposit where the change is made by RCUK and no reasonable alternative is available.

RCUK does not pay compensation for losses or expenses arising from circumstances beyond its reasonable control.

15. Data protection

RCUK processes personal data (including special category health data) in accordance with UK GDPR and the Data Protection Act 2018. Lawful bases include performance of this contract and the patient’s explicit consent for health data processing.

RCUK’s privacy notice (available at www.rightchoiceuk.com/privacy-policy) explains data subject rights, retention periods and international transfers, including to clinics and hospitals outside the UK.

16. Acknowledgement

By signing or by paying the deposit, the patient confirms that they have read, understood and accepted these terms and conditions, and in particular acknowledges that the deposit is non-refundable as set out in clauses 1, 5 and 9.

Contact us

If you have any questions about these terms, please contact us at

hello@rightchoiceuk.com or call +44 (0)20 7183 4310.

You can also read our Privacy Policy.